Privacy Policy

1. Information We Collect

Information You Provide

• Account & Order Information: Name and phone number, provided when you place an order or create an account.
• Delivery Address: Location information you provide for food delivery.
• Order History: Details of items you have ordered, including order status and preferences.
• Communications: Messages or feedback you send to us through the Service.

Information Collected Automatically

• Device Information: Device type, operating system, and unique device identifiers used to send push notifications.
• Push Notification Tokens: Tokens generated by your device to enable order updates and promotional notifications.
• Usage Data: Pages visited, features used, and interaction patterns within the Service to help us improve functionality.

Information We Do Not Collect

• Payment Card Details: All payment processing is handled securely by Razorpay. We do not store credit card numbers, CVVs, or bank account details on our servers.
• Precise Background Location: We do not track your location in the background. Location data is only collected when you actively provide a delivery address.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, prepare, and deliver your food orders.
• Communication: To send order confirmations, status updates, and delivery notifications.
• Service Improvement: To analyze usage patterns and improve the app experience.
• Customer Support: To respond to your inquiries and resolve issues.
• Personalization: To remember your preferences and show relevant menu recommendations.
• Promotions: To send promotional offers and updates, with your consent. You can opt out at any time.

3. Third-Party Services

Our Service uses the following third-party services, each governed by their own privacy policies:

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With the third-party services listed above, solely to operate the Service.
• Delivery Personnel: Your name, phone number, and delivery address are shared with delivery personnel to fulfill your order.
• Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Amogha Hotels, our users, or others.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account Information: Retained for as long as your account is active, or as needed to provide the Service.
• Order History: Retained for up to 24 months for customer support and order reference purposes.
• Push Notification Tokens: Retained until you uninstall the app or revoke notification permissions.

You may request deletion of your data at any time (see "Your Rights" below).

6. Data Security

We take reasonable measures to protect your personal information, including:

• All data transmitted between the app and our servers is encrypted using HTTPS/TLS.
• Database access is controlled by security rules that restrict unauthorized access.
• Payment processing is handled by PCI-DSS compliant providers (Razorpay).

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete data.
• Deletion: You may request deletion of your personal data. We will comply within 30 days, subject to any legal retention requirements.
• Opt-Out: You may opt out of promotional communications at any time by adjusting your notification settings or contacting us.
• Data Portability: You may request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at amoghahotels@gmail.com.

8. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at amoghahotels@gmail.com so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out.